We love nothing more than creating memorable experiences for our customers.
“We have recently returned from our two week holiday in The Caribbean, organised by Sam Tyers from Destina Travel, working in conjunction with Laura from ITC.
We first made contact with Sam last April, indicating that we couldn’t make our minds up between a holiday in Antigua or St. Lucia. Sam’s suggestion was that we should spend a week on each island, which we did. By a short head I think we favoured Blue Waters in Antigua, which, in our view, was just stunning in every respect.
In summary, the support we enjoyed was outstanding. This started at Gatwick Airport, where on the day we arrived at The Sofitel we were contacted to see if we wanted a twilight bag drop to save time the following day – we declined this service. As we were checking out of The Sofitel, we were met by Noel from ITC who took care of us, our cases, check-in - everything really! We had not anticipated being treated like VIPs for the bag drop and security checks, but it was wonderful. Some eight and a half hours later, and with as much efficiency as we had experienced at Gatwick, we were met by Diana at VC Bird Airport. She directed us through what appeared to be a VIP Immigration Channel and on to our waiting car for our onward journey to Blue Waters. Gladstone, our driver for both our transfers in Antigua, was good company, knowledgeable and, most importantly, drove us safely to our resort. Whilst at Blue Waters Kathy looked after us very well, telling us about the hotel and the island. As a result of which we booked a trip around Antigua, which was excellent. Kathy gave us her number and made it clear we could contact her at any time.
Following our LIAT flight from VC Bird Airport to FL Charles Airport in St. Lucia we were met by Christine, who directed us efficiently to our waiting transport. This time it was Natasha who drove us to The Landings. As with Gladstone, she too was great company, and we felt entirely safe with her at the wheel. Whilst in resort, Christine from Spice Travel (representing ITC on the island) was very helpful in a number of ways, including making some recommendations for us on where to eat in Rodney Bay. Christine also organised a couple of trips for us; ‘Land & Sea’ and a gondola ride through one of the island’s rainforests – the gondola being our preferred mode of transport to the zip-wire!
If anyone is in any doubt as to the benefit of having ITC involved in their holiday plans, I would be pleased to reassure them. The support of ITC at all times and in all locations was excellent; please accept our thanks. I would also be grateful if you could pass on our thanks to Laura who we know worked hard on our behalf, with Sam, to make sure that our holiday would be hassle-free and enjoyable. She certainly succeeded on both counts and, in conjunction with Sam, ensured that we had one of the best holidays we have ever taken.
Once again, our thanks to all at ITC."
Lew & Christine Payne
“We had a fab time in Berlin, lots of eating and exploring - a really interesting city!
Everything ran so smoothly. The transfer was extremely easy, on time and friendly both ways. The hotel was really lovely, very modern and contemporary, and a great recommendation. The staff were really nice too!
Destina have been so helpful throughout the whole process, and the extra help with the online flight booking beforehand - sending me all the docs we needed in one pack etc - was massively appreciated.
Thanks for all your help again,"
“Thank you for your help in sorting out the trip to Barbados. It was a lot of work, but well worth the effort.
Flights and travel were fantastic and the hotel was good. As always, a wonderful experience."
Graham Hampson Silk
“Thank you for all the arrangements which went towards making our recent holiday in Venice such a lovely, stress-free and relaxing holiday.
The older Italian guy who met us at Venice Airport and escorted us all the way to the Hotel Danieli in the water taxi was extremely helpful, both arriving into Venice and also when we departed. I wish I knew his name as he was so very obliging and knowledgeable, and it was really appreciated. I couldn’t recommend his services highly enough."
“I was introduced to Destina Travel through my work as a PA. Arranging travel and accommodation was easy and I could always rely on Dani to book the best deals for my Directors.
I also trusted Dani at Destina with my own holiday travel arrangements - a tour of India and the holiday of a lifetime in the Maldives. Now I wouldn’t trust anyone else."
“We have been booking holidays with Destina Travel for more than twenty years at a rate of four or five each year. We have never had a reason to complain, indeed we have always been totally satisfied with the advice and the service received. We drive past ten agencies to visit Destina and we would never dream of going anywhere else. Our score? Eleven out of ten."
Judy and Roger Noons
“We as a family have been travelling with Destina Travel since 1989.
Over the years we have always had excellent service. In latter years and with the New Management, the service, if it was possible, has even improved.
All the staff are always very friendly and professional, and I cannot fault the service I receive.
I book numerous holidays every year, so this statement is for every single booking. I would have no hesitation in recommending Destina Travel."
“Friendly Professional Service combines with excellent knowledge of destination and accommodation”
Jayne & Roger
“I have used Mercian Travel for all my holiday bookings for many years which has resulted in many memorable holidays for my husband and myself.
They have never let me down and service is friendly and efficient with all the minor details relating to my holiday sorted out for me resulting in stress free travel arrangements which I really appreciate.”